Contact Us

Online Support Resources

You’ve got questions, we’ve got answers.

Where’s My Parcel?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem with Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

Support When You Need It

Use the phone numbers and email below to access the help centre that best fits your need.

Contact Information

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Woman in customer support

  • Local UPS Address UPS Australia P/L - Sydney
    Port Air Industrial Estate
    Unit 3a, 1a Hale St
    Botany NSW 2019, Australia
  • Regional UPS Address UPS House
    22 Changi South Avenue 2
    Singapore 486064

UPS Supply Chain

Need Additional Help?

You can email customer support as well. Please note: it may take several days before we're able to respond to your request.