You’ve got questions, we’ve got answers.
Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.
Visit Tracking SolutionsFrom deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.
Explore Shipping SolutionsWe can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.
File a ClaimUse the phone numbers below to access the help centre that best fits your need. Local rates will apply and mobile phone charges may vary.
M-F, 8 a.m. to 18:00 p.m. Sat: 8 a.m. to 17:00 p.m.
custsvcbefr@ups.com for support in French
custsvcbenl@ups.com for support in Dutch
For support regarding billing please email: befcrfrench@ups.com for support in French or befcrflemish@ups.com for support in Dutch. Or by phone at 078 250 877 option 5, M – F, 9 a.m. to 12:00 p.m.
Reach out us on social and expect a response within a few hours. Email us and you will hear back within 24 hours.
Trade Registry: Brussels
Trade Registry Number: 480.871
VAT Number: BE0428759497
