Contact Us

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UPS Online Support Resources

You’ve got questions, we’ve got answers.

Where's My UPS Package?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem with UPS Delivery?

We can help out when you file a claim for your UPS package. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

When Will My UPS Package Arrive?

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What Does “Out for Delivery” Mean? If the status says “out for delivery,” our drivers can deliver as late as 9 p.m. During the holiday season, it may be even later.
Can My Driver Give an ETA? Although we can’t contact our drivers to provide an estimated delivery time, we can generally provide a 4-hour delivery window within minutes of signing up for UPS My Choice^® notifications.

Track a Package

Need more help? Visit our tracking support page.

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Support When You Need It

Use the phone numbers below to access the UPS help centre that best fits your need.

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Customer Service

Mon-Fri 7:30 a.m. to 8 p.m. EST
Saturday 10 a.m. – 4 p.m. EST

Call 1-800-742-5877

Technical Support

Mon-Fri 7:30 a.m. to 8 p.m. EST

Call 1-888-877-8324

Additional Resources

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UPS Billing Centre Support Billing Enquiries: 1-888-592-6188

Freight Support Air Freight – Import and Export Shipments Over 330 lb/150 kg
North American Air Freight and International Air Freight
Ocean Freight – Import and Export Shipments Over 330 lb/150 kg

Find a UPS Location