UPS Online Support Resources
You’ve got questions, we’ve got answers.
Where's My UPS Package?
Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.
Visit Tracking SolutionsHelpful Shipping Tools
From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.
Explore Shipping SolutionsHave a Problem with UPS Delivery?
We can help out when you file a claim for your UPS package. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.
File a ClaimWhen Will My UPS Package Arrive?
- What Does “Out for Delivery” Mean?
If the status says “out for delivery,” our drivers can deliver as late as 9 p.m. During the holiday season, it may be even later. - Can My Driver Give an ETA?
Although we can’t contact our drivers to provide an estimated delivery time, we can generally provide a 4-hour delivery window within minutes of signing up for UPS My Choice® notifications.
Support When You Need It
Use the phone numbers below to access the UPS help centre that best fits your need.
Additional Resources
- UPS Billing Centre Support
Billing Enquiries: 1-888-592-6188
- Freight Support
Air Freight – Import and Export Shipments Over 330 lb/150 kg
North American Air Freight and International Air Freight
Ocean Freight – Import and Export Shipments Over 330 lb/150 kg
- Email Support
We'll respond to your request as quickly as possible.