UPS Tracking Support

Generally, our drivers can deliver as late as 7 p.m. During the holiday season, our drivers may deliver even later.

If we are unable to deliver a parcel that shows a status of "out for delivery," we will try another delivery on the next business day.

Tracking your parcel on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates.

Track a Parcel

UPS Standard parcels are generally delivered anytime Monday through Friday between 9 a.m. and 7 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.

While UPS Standard parcels cannot be scheduled to arrive at a specific time, UPS express shipments have guaranteed delivery times that vary by service.

Your driver always looks for a safe and protected place to leave your parcel. You can see a photo of the exact delivery location on ups.com/track. If you still cannot find the parcel, check with a household member, concierge or a neighbour who may have received it for you. If not, contact the seller to start a claim.

Learn More About Filing a Claim

UPS tracking numbers appear in the following formats:

1Z9999999999999999
999999999999
T9999999999
999999999

UPS will also track the following types of tracking numbers, which contain from seven to 20 characters:

Delivery Order/Sub-PRO Number: Less-Than-Truckload (LTL)/and Truckload (TL) child shipment tracking numbers
House Air Waybill: Used for air freight movement
House Bill of Lading: Used for ocean freight movement
PRO Number: Used for surface freight movement
UPS Delivery Notice: A bar-coded notice, which includes a 12-digit reference number, given on first delivery attempt in select countries
UPS Service Notice: A notice given on first delivery attempt in select countries

UPS Mail Innovations Tracking Numbers

You can track your UPS Mail Innovations piece on both ups.com and upsmi.com. UPS Mail Innovations tracking numbers differ from a small parcel reference number in length and terminology.

UPS Mail Innovations tracking numbers appear in the following formats:

United States Postal Service Delivery Confirmation Number: a 22-34 numerical identifier assigned by the U.S. Postal Service when Delivery Confirmation is requested
Sequence Number (MMS/MMI Number): an 18-digit number assigned internally by UPS Mail Innovations or UPS Worldship
Mail Innovations Compliant Parcel ID: a barcode-type identifier assigned by the shipper to each mail piece, using the structure below:
MIXXXXXXNNNNNNNNNNNNNNNNNNNNNN

This indicator is made up of the following three components:

MI - a UPS Mail Innovations indicator
XXXXXX - a unique 6-digit customer number assigned by UPS Mail Innovations
NNNNNNNNNNNNNNNNNNNNNN - a unique number, up to 22 characters, assigned by the shipper to identify a mail piece. Use alpha and/or numeric characters with no spaces or symbols. The same ID should not be reused for other mail pieces for at least six months.

First of all, don’t click on any suspicious links.

• A real UPS link will start with “https://www.ups.com” or “https://billing.ups.com.”
• A real UPS email will come from:
  
  • accountconfirm@ups.com
  • mcinfo@ups.com
  • pkginfo@ups.com
  • customer-notifications@ups.com
  • auto-notify@ups.com
  • emailinfo@ups.com
  • invoice-notification@ups.com
  • UPSAdministrationSupport@ups.com
  • donotreply@ups.com
• A real UPS text will come from 94601, 69877 or 48515
• If they’re asking you to pay for a parcel, track it first and select “pay now.”
• If they’re asking you to pay a bill, log in to the billing center and select “pay now.”

If you’re not sure, contact us. You can learn more about how UPS is preventing fraud here.

Photos can be viewed in the delivery confirmation email, auto notifications, UPS.com tracking page or on the UPS My Choice^® dashboard.