Do You Need Additional Help?
You can email customer support as well. Please note: It may take several days before we are able to respond to your request.
Online Support Resources
You’ve got questions, we've got answers.
Where is My Parcel?
Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.
Visit Tracking SolutionsHelpful Shipping Tools
From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.
Explore Shipping SolutionsHave a Problem with Your Delivery?
We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.
File a ClaimSupport When You Need It
Use the phone numbers below to access the help centre that best fits your need.
Customer Support
Monday - Friday: 8 am - 630 pm
Saturday: 8 am - 3 pm
Toll free 1800 291 300
Tel.: 66 2762 3300
Billing Questions
Monday - Friday: 8 am - 630 pm
Saturday: 8 am - 3 pm
Toll free 1800 291 300
Tel.: 66 2762 3300
Technical Support
Monday - Friday: 830 am - 630 pm
Saturday: 830 am - 12 pm
Closed on Sunday and Public Holidays
Tel.: 0 2713 6050-54 or 001 800 852 3658
Contact Information
- Local UPS Address
Head Office
UM Tower 20th Floor,
9/201-207, Ramkhamhaeng Road,
Suanluang, Bangkok 10250
Thailand
Tel: 66 2728 9440
Fax: 66 2728 9096 - Regional UPS Address
UPS House
22 Changi South Avenue 2
Singapore 486064