Online Support Resources
You’ve got questions, we've got answers.
Where’s My Parcel?
Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.
Visit Tracking SolutionsHelpful Shipping Tools
From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.
Explore Shipping SolutionsHave a Problem with Your Delivery?
We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.
File a ClaimSupport When You Need It
Use the phone numbers below to access the help centre that best fits your need.
Customer Support
Monday - Friday: 08:00 - 18:30
Saturday: 08:00 - 15:00
Toll free 1800 291 300
Tel.: 66 2762 3300
Billing Questions
Monday - Friday: 08:00 - 18:30
Saturday: 08:00 - 15:00
Toll free 1800 291 300
Tel.: 66 2762 3300
Technical Support
Monday - Friday: 08:30 - 18:30
Saturday: 08:30 - 12:00
Closed on Sunday and Public Holidays
Tel.: 0 2713 6050-54 or 001 800 852 3658
Contact Information
- Local UPS Address
Head Office
UM Tower 20th Floor,
9/201-207, Ramkhamhaeng Road,
Suanluang, Bangkok 10250
Thailand
Tel: 66 2728 9440
Fax: 66 2728 9096 - Regional UPS Address
UPS House
22 Changi South Avenue 2
Singapore 486064