View All Shipments With UPS My Choice®
Join UPS My choice for free to manage your deliveries and get more visibility into your incoming and outgoing shipments.
What Can I Do With UPS My Choice?
- View all details for your inbound and outbound shipments.
- Receive delivery alerts and photos.
- Change the delivery date or location.
- Tell the driver where to leave your package.
- View the estimated time for delivery.
- Follow shipments as they move toward their destinations.
Which UPS My Choice Membership is Right for You?
UPS My Choice offers two levels of membership: Basic (Free) or Premium (Paid). Premium offers greater delivery management, allowing you to make unlimited changes to your deliveries at no additional cost.
UPS My Choice: Basic (Free) vs. Premium
- Main Features
- Basic (Free)
- Premium (Paid) $19.99/year
- Delivery alerts
- Get proof of delivery photos
- Inbound and outbound package visibility
- Estimated delivery time
- Authorize release of my packages
- Specify where at my home to leave packages
- Leave packages with my neighbor
- Deliver my packages on another day
- $9.99
- Deliver my packages to another address*
- $14.99
- Deliver to a UPS Access Point® location*†
- $5.99
- Get your packages faster with UPS Ground
- $7.99
- Confirmed delivery windows***
- $14.99
Note
*Additional transportation charges may apply if outside original delivery area.
**SurePost packages are upgraded to UPS Ground. After upgrading, members can use My Choice to manage these packages.
***Premium members get two free confirmed 2-hour delivery window requests per year. A fee will be charged for additional requests. Members are charged an additional fee for each confirmed 2-hour delivery window request.
† There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location.
FAQ
If you are a UPS My Choice member or Premium member, you can pick a 2-hour confirmed delivery window from within the original 4-hour estimate. All members can choose their delivery window option two days before the scheduled delivery date until the morning of the scheduled day of delivery.
UPS My Choice members are charged a fee for every 2-hour confirmed delivery window request, though Premium members receive two free requests with their annual subscription.
Please know that we won’t charge for this service until your shipment is delivered within the confirmed window.
All UPS My Choice members can see UPS packages from the past four months, as well as packages scheduled for delivery, in a convenient calendar view.
If you have more than one address associated with your membership, the calendar will show deliveries going to those addresses as well.
You can add addresses to your membership at any time in your UPS My Choice preferences.
Yes, if you’re a UPS My Choice member, The UPS Store and other UPS Access Point locations can hold your package for up to seven calendar days at no additional charge. Customer centers can hold your package for up to five business days.
If it’s more convenient, you can also leave your package with a neighbor or, in some instances, send to another address. All of these arrangements can be made from UPS My Choice delivery notifications or your Delivery Planner. Depending on final location, transportation fees may apply.
If you’re required to authenticate your enrollment with your email, you may be required to do so with a UPS My Choice Activation Code. If so, a welcome letter will be sent to you by way of the postal mail service approximately 7-14 days from the day you initially enroll. Your activation code will not be valid after 45 days from the date on the letter.
An activation code is needed to verify a new membership. A UPS My Choice welcome letter is sent to the registered address of the new member. Once a membership is verified, the user has access to all available My Choice features. The delivery change option request “Delivery to Another Address” is not available if a membership is not fully authenticated.
As a new UPS My Choice member, you will be prompted to authenticate your membership by entering the activation code after you log in. A UPS My Choice Activation Code box will appear. You must select your country and enter the activation code that appears on your UPS My Choice welcome letter.
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