Tracking Support

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Get helpful information on your package’s whereabouts, options for changing your delivery, filing a claim and more.

Track Now

Where’s My Package?

We have answers for all your questions. Let’s tick off all the boxes to find out where your shipment is.

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Where's My Package?

What Does My Tracking Status Mean?

We put together a list of common tracking statuses to help you better understand where your package is on its journey.
Tracking Statuses Explained

Prevent More Missed Deliveries

Receive up-to-date alerts on incoming packages, see your delivery window and reschedule multiple packages at the same time with UPS My Choice®.
Sign Up for Free

I Have an Issue with My Delivery

If you can’t find your package or it’s damaged, we’ll investigate. If we can’t find it, we’ll issue a claim.

File a Claim

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Track Your Parcel On-The-Go

Download the UPS App to get delivery updates on your phone and track your parcels in real time.

Download for iOS

Download for Android

FAQ

Where do I find the latest information on the location of my package?

Tracking your package on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates.

Track a Package

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How late will UPS deliver?

UPS Ground packages are generally delivered at any time on Monday to Friday between 9 a.m. and 7 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.

While ground package can’t be scheduled to arrive at a specific time, UPS express shipments have guaranteed delivery times that vary by service.

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My shipment says ‘Out for Delivery’. What time will I get my package?

Generally, our drivers can deliver as late as 7 p.m. During the festive season, our drivers may deliver even later.

If we are unable to deliver a package that shows a status of ‘out for delivery’, we’ll try another delivery on the next business day.

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My shipment says it’s been delivered, but I can’t find it. Where is it?

Your driver will try to leave your parcel out of plain sight to protect it. You can find a photo of the exact delivery location on ups.com/track. If you can’t find the parcel, check with anyone who may have collected your parcel, like a household member, concierge or a neighbour. If you still can’t find it, contact the seller to start a claim.

Learn More About Filing a Claim

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