How to Return a Parcel

Sometimes, it just doesn't work. Log in, make a label, send it back and move on.

Log In To Return a Parcel

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Get Your Parcel Ready

First things first – you need to pack your items in a sturdy box. If you don’t have one, you can order supplies online.

Seal your box with plastic or nylon tape at least 3 centimetres wide. Don’t use duct tape.
Wrap items separately and use cushioning material.
You’ll need to know the dimensions and weight of your box.

Help! I don’t know how to weigh my parcel.

Weigh yourself while holding the parcel, and then weigh yourself alone. Subtract one from the other.

Get a Return Label

It’s easy to make a label online, too. You can:

Choose how fast you want your parcel to arrive.
See how much it will cost.
Pay by card or PayPal, or pay in store at a UPS Customer Counter.

Create a Label

Help! I don’t have a printer.

If you don’t have a printer, you can always:
• Scan and print by mobile barcode at a UPS Access Point location*; or
• Email the label and print it later.

*Selected locations only

Get It to UPS

Almost done! You’ve got two options to get it to UPS:

We can come to you (for an additional fee) Schedule a collection.
Drop it off at a UPS location.