Tracking Support

Q: Where do I find the latest information on the location of my package?

Tracking your package on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates. Track a Package

Q: How late will UPS deliver?

UPS Standard packages are generally delivered anytime Monday through Friday between 9 a.m. and 7 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours. While standard packages can’t be scheduled to arrive at a specific time, UPS express shipments have guaranteed delivery times that vary by service.

Q: My shipment says “Out for Delivery.” What time will I get my package?

Generally, our drivers can deliver as late as 7 p.m. During the holiday season, our drivers may deliver even later. If we are unable to deliver a package that shows a status of "out for delivery," we’ll try another delivery on the next business day.

Q: My shipment says it’s been delivered, but I can’t find it. Where is it?

Your driver always looks for a safe and protected place to leave your package. You can see a photo of the exact delivery location on ups.com/track . If you still can’t find the package, check with a household member, concierge or neighbor who may have received it for you. If not, contact the seller to start a claim. Learn More About Filing a Claim

Q: Can my package be delivered even though I am not available to collect it from the driver?

Yes. On some occasions, UPS drivers can deliver a package at a private location without you needing to collect it directly from them. In this case, the driver will take a Delivery Photo of the package(s) they have left in a safe location at your delivery address. This is possible only under strict conditions that determine the type of packages, geographic areas, and eligible delivery locations.

Get helpful information on your package’s whereabouts, options for changing your delivery, filing a claim and more.

Track Now

Where’s My Package?

We have answers for all your questions. Let’s check off all the boxes to find out where your shipment is.

My Driver Left a UPS InfoNotice. Now What?

Your driver left a notice because we missed you the first time around. Here’s what to do next.
Learn About Your UPS InfoNotice

What Does My Tracking Status Mean?

We put together a list of common tracking statuses to help you understand better where your package is in its journey.
Tracking Statuses Explained

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