Identification Requirements
What are the ID requirements for tendering a shipment to UPS?
Consumers who originate and tender a shipment to any retail shipping location are required to show a government-issued photo ID as a form of identification. The photo must match the person tendering the shipment.
This procedure includes all retail shipping locations worldwide, including authorized shipping outlets, alliance and MBE locations, plus The UPS Store® franchisees.
Customers who have already prepared a shipping label-for example, through their business or personal UPS account – are not currently required to present an ID.
Do you have a code?
While we'll notify you (on shipment notifications or tracking status updates) if you need a code to pick up your package, your shipper will provide the code directly to you The package release code is a 4-6 digit numerical code that is provided by the shipper and is different from the tracking number.
What are the identification requirements for picking up a package from a UPS Access Point location?
One of the following identification requirements must be met when you pick up your package at a UPS Access Point® location:
- Option 1: For residential shipments, present two government-issued photo IDs where the first and last name match the first and last name on the package. One of the IDs must include the full address (including the suite or apartment number, if applicable) matching the full address on the package. For business shipments, present two government-issued photo IDs where the last name match the last name on the package. If the package is being picked up by a person other than the receiver, a company photo ID or signed authorization letter is required.
- Option 2: Present two government-issued photo IDs where the first and last name match the first and last name on the package. If the address on the IDs doesn't match the address on the package, please bring proof of residency that match the address on the package, e.g. a current utility bill.
- Option 3: Present two pieces of government-issued photo IDs and your shipper-provided package release code.
What is an UPS Access Point?
UPS Access Point locations are local businesses that offer a convenient alternative option to receive or drop off ready-to-ship packages, including returns.