Tracking Support

Woman in street looking at phone

Get helpful information on your package’s whereabouts, options for changing your delivery, filing a claim and more.

Track Now

Where’s My Package?

We have answers for all your tracking questions. Let’s tick off all the boxes to find out where your shipment is.

true
Where's My Package?

My Driver Left a UPS InfoNotice. Now What?

Your driver left a notice because we missed you the first time around. Here’s what to do next.
Learn About Your UPS InfoNotice

What Does My Tracking Status Mean?

We put together a list of common tracking statuses to help you track your package and understand better where it's at in its journey.
Tracking Statuses Explained

Prevent More Missed Deliveries

Receive up-to-date tracking alerts on incoming packages, see your delivery window and reschedule multiple packages at the same time with UPS My Choice®.
Sign Up for Free

img-left

Cook in kitchen looking at phone

Delivery Changes Happen

See what options you have to reroute, hold or cancel your delivery so we can make sure that we’re getting it to you when and where you need it.

Find Out More

I Have an Issue With My Package Delivery

If you have a lost or damaged package, we'll investigate. You should file a claim if we can’t find it, we’ll issue a claim.

File a Claim

style
bullet-check-icon
img-left

Hands are pictured using cell-phone that has the mobile-tracking application on the screen.

Track Your Package On-The-Go

Download the UPS App to get delivery updates on your phone and track your packages in real time.

Download for iOS

Download for Android

UPS Tracking FAQ

My shipment says ‘Out for Delivery.’ What time will I get my package?

Generally, our drivers can deliver as late as 9 p.m. During the festive season, our drivers may deliver even later.

If we are unable to deliver a package that shows a status of ‘out for delivery,’ we’ll try another delivery on the next business day.

false
Where do I find the latest information on the location of my package?

Tracking your package on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates.

Track a Package

false
How late will UPS deliver?

UPS Standard® packages are generally delivered at any time Monday to Friday between 9 a.m. and 9 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.

While standard packages can’t be scheduled to arrive at a specific time, UPS Express® shipments have guaranteed delivery times that vary by service.

false
My shipment says it’s been delivered, but I can’t find it. Where is it?

Your driver will try to leave your package out of plain sight to protect it. Check exterior doors or other places where your package could’ve been placed, like the porch, back patio or garage. Also check with anyone who may have picked up your package, like a neighbour. If you still can’t find it, contact the seller to start a claim.

Learn More About Filing a Claim

false
What do UPS tracking numbers look like ?

UPS tracking numbers appear in the following formats:

1Z9999999999999999
999999999999
T9999999999
999999999

UPS will also track the following types of tracking numbers, which contain from seven to 20 characters:

Delivery Order/Sub-PRO Number: Less-Than-Truckload (LTL)/and Truckload (TL) child shipment tracking numbers
House Air Waybill: Used for air freight movement
House Bill of Lading: Used for ocean freight movement
PRO Number: Used for surface freight movement
UPS InfoNotice: A bar-coded notice, which includes a 12-digit reference number, given on first delivery attempt in select countries
UPS Service Notice: A notice given on the first delivery attempt in select countries

UPS Mail Innovations Tracking Numbers

You can track your UPS Mail Innovations piece on both ups.com and upsmi.com. UPS Mail Innovations tracking numbers differ from a small package reference number in length and terminology.

UPS Mail Innovations tracking numbers appear in the following formats:

United States Postal Service Delivery Confirmation Number: a 22-34 numerical identifier assigned by the US Postal Service when Delivery Confirmation is requested
Sequence Number (MMS/MMI Number): an 18-digit number assigned internally by UPS Mail Innovations or UPS WorldShip
Mail Innovations Compliant Package ID: a barcode-type identifier assigned by the shipper to each mail piece, using the structure below:
MIXXXXXXNNNNNNNNNNNNNNNNNNNNNN

This indicator is made up of the following three components:

MI – a UPS Mail Innovations indicator
XXXXXX – a unique 6-digit customer number assigned by UPS Mail Innovations
NNNNNNNNNNNNNNNNNNNNNN – a unique number, up to 22 characters, assigned by the shipper to identify a mail piece. Use alpha and/or numeric characters with no spaces or symbols. The same ID should not be reused for other mail pieces for at least six months.

false
I received a text/email/phone call from someone claiming to be UPS. What should I do?

First of all, don’t click on any suspicious links.

\

If you’re not sure, contact us. You can learn more about how UPS is preventing fraud here.

false