Question 1

My shipment says ‘Out for Delivery.’ What time will I get my package?

Accepted Answer

Generally, our drivers can deliver as late as 9 p.m. During the festive season, our drivers may deliver even later.

If we are unable to deliver a package that shows a status of ‘out for delivery,’ we’ll try another delivery on the next business day.

Question 2

Where do I find the latest information on the location of my package?

Accepted Answer

Tracking your package on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates.

Track a Package

Question 3

How late will UPS deliver?

Accepted Answer

UPS Standard® are generally delivered at any time Monday to Friday between 9 a.m. and 9 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.

While standard packages can’t be scheduled to arrive at a specific time, UPS Express® shipments have guaranteed delivery times that vary by service.

Question 4

My shipment says it’s been delivered, but I can’t find it. Where is it?

Accepted Answer

Your driver will try to leave your package out of plain sight to protect it. Check exterior doors or other places where your package could’ve been placed, like the porch, back patio or garage. Also check with anyone who may have picked up your package, like a neighbour. If you still can’t find it, contact the seller to start a claim.

Learn More About Filing a Claim

Question 5

What do tracking numbers look like?

Accepted Answer

UPS tracking numbers appear in the following formats:

1Z9999999999999999
999999999999
T9999999999
999999999

UPS will also track the following types of tracking numbers, which contain from seven to 20 characters:

Delivery Order/Sub-PRO Number: Less-Than-Truckload (LTL)/and Truckload (TL) child shipment tracking numbers
House Air Waybill: Used for air freight movement
House Bill of Lading: Used for ocean freight movement
PRO Number: Used for surface freight movement
UPS InfoNotice: A bar-coded notice, which includes a 12-digit reference number, given on first delivery attempt in select countries
UPS Service Notice: A notice given on the first delivery attempt in select countries

UPS Mail Innovations Tracking Numbers

You can track your UPS Mail Innovations piece on both ups.com and upsmi.com. UPS Mail Innovations tracking numbers differ from a small package reference number in length and terminology.

UPS Mail Innovations tracking numbers appear in the following formats:

United States Postal Service Delivery Confirmation Number: a 22-34 numerical identifier assigned by the US Postal Service when Delivery Confirmation is requested
Sequence Number (MMS/MMI Number): an 18-digit number assigned internally by UPS Mail Innovations or UPS WorldShip
Mail Innovations Compliant Package ID: a barcode-type identifier assigned by the shipper to each mail piece, using the structure below:
MIXXXXXXNNNNNNNNNNNNNNNNNNNNNN

This indicator is made up of the following three components:

MI – a UPS Mail Innovations indicator
XXXXXX – a unique 6-digit customer number assigned by UPS Mail Innovations
NNNNNNNNNNNNNNNNNNNNNN – a unique number, up to 22 characters, assigned by the shipper to identify a mail piece. Use alpha and/or numeric characters with no spaces or symbols. The same ID should not be reused for other mail pieces for at least six months.

Question 6

I received a text/email/phone call from someone claiming to be UPS. What should I do?

Accepted Answer

First of all, don’t click on any suspicious links.

A real UPS link will start with “https://www.ups.com” or “https://billing.ups.com.”
A real UPS email will come from:
- accountconfirm@ups.com
- mcinfo@ups.com
- pkginfo@ups.com
- customer-notifications@ups.com
- auto-notify@ups.com
- emailinfo@ups.com
- invoice-notification@ups.com
- UPSAdministrationSupport@ups.com
- donotreply@ups.com
A real UPS text will come from 69877
If they’re asking you to pay for a package, track it first and select “pay now.”
If they’re asking you to pay a bill, log in to the billing center and select “pay now.”

If you’re not sure, contact us. You can learn more about how UPS is preventing fraud here.

Où est mon colis?

Mon livreur a laissé un Avis Info-Service UPS. Et maintenant?

Que signifie mon état du suivi?

Empêcher plus de livraisons manquées

J’ai un problème avec la livraison de mon colis

FAQ de suivi UPS

Assistance pour le suivi

Où est mon colis?

Mon livreur a laissé un Avis Info-Service UPS. Et maintenant?

Que signifie mon état du suivi?

Empêcher plus de livraisons manquées

Des changements de livraison peuvent survenir

Vous ne trouvez pas ce que vous cherchez?

J’ai un problème avec la livraison de mon colis

Restez en sécurité — Évitez les fraudes et les tentatives d’hameçonnage

Suivez votre colis lors de vos déplacements

FAQ de suivi UPS