UPS InfoNotice^®

Sorry, we missed you. Your driver left a UPS InfoNotice because their first attempt at delivering or collecting your parcel was unsuccessful.

How to Read a UPS InfoNotice

The notice your driver left can help steer you in the right direction to getting your parcel where it needs to go.

1. Track Your Parcel
Before you do anything else – track your parcel. This will help you determine the next steps to take.
2. Find Delivery Details
Any items selected can tell you where your parcel may be, or when we’ll attempt to deliver it again. If your parcel has been redirected* or has delivery requirements**, your driver will leave you a note here.
3. Release Your Parcels
You can request that your driver leaves your parcel on the next delivery attempt as long as your parcel doesn’t require a signature from an adult over 18. To do so, sign the notice where it reads ‘Your Signature’ and place it back where the driver originally left the notice.

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What Does My Tracking Status Mean?

Here’s a list of common tracking statuses to help you understand where your parcel is.

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More Information on UPS InfoNotice

Delivery Attempt Information

UPS delivery days include Monday-Friday, excluding UPS holidays. UPS may make up to three delivery attempts at its discretion at your address on regular UPS delivery days. After the final attempt, undeliverable parcels will be returned to the sender.

To prevent your parcel from being returned or to make alternative delivery arrangements, track your parcel. If you want to collect your parcel from a UPS Customer Centre, your request must be received by 7 p.m.

*Redirected to a UPS Collection Location

If you’re unavailable when UPS attempts delivery at your address, UPS may deliver your parcel to a UPS Access Point^® location near your home, where your parcel will be held for you to collect for 7 calendar days. After 7 calendar days, your parcel will be returned to the sender as undeliverable. Before you go to the UPS Access Point location, track your parcel to confirm parcel location and that it’s ‘Awaiting Customer Collection’. When you track your parcel, you can also view the operating hours (weekend hours are available) and a map of where you will collect your parcel.

In order to collect your parcel from a UPS Access Point location, bring your government-issued photo ID and your tracking number. If someone else is collecting it for you, they should provide the InfoNotice or release form.

*Note: While we'll notify you on shipment notifications or tracking status updates if you need a code to collect your parcel, your shipper will provide the code directly to you. The parcel release code is a 4-6 digit numerical code that is provided by the shipper and is different from the tracking number.

** Collect on Delivery (C.O.D. Requirements)

This means that your parcel has a Collect on Delivery payment due. In order to receive the parcel, pay your driver the required C.O.D amount. Our drivers are now equipped with devices allowing electronic payment to enable cashless transaction. Recipients can pay the driver at the time of the delivery with credit or debit card. If the box “Cash only” is checked, we were instructed by the sender to accept cash only. You can also prepay C.O.D amount via our online platform. We will communicate online payment link to you as long as the shipper has provided your contact details.

UPS InfoNotice®