Contact Us

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Online Support Resources

You’ve got questions, we’ve got answers.

Where’s My Parcel?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem with Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

Support When You Need It

Use the phone numbers below to access the help centre that best fits your need.

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Customer Support

Monday - Friday: 8 am - 9 pm
Saturday: 8 am - 9 pm

800-820-8388

400-820-8388

https://delivery-p55671-e392469.adobeaemcloud.com/adobe/assets/urn:aaid:aem:35db2089-4b15-4ef2-ae3e-d967beb17048

Billing Questions

Monday - Friday: 9 am - 6 pm

800-830-3202

https://delivery-p55671-e392469.adobeaemcloud.com/adobe/assets/urn:aaid:aem:b6cf3e72-5c5c-48a9-b218-7cf421dcb87a

Technical Support

Monday - Friday: 830 am - 630 pm
Saturday: 830 am - 12 pm

400-108-3999

Contact Information

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Local UPS Address 7/F SINO AGRI-INVESTMENT TOWER No.58 Yao Yuan Road,
Pudong District
Shanghai 200126
China Mainland
UPS Asia Pacific Region Office UPS House
22 Changi South Avenue 2
Singapore 486064

UPS Supply Chain

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UPS WeChat

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Your All-in-One Stop From any WeChat-enables mobile device, you can ship, track, get a quote for your shipment and schedule a collection. All information from your past shipments will be stored there, too.
Make Payments a Breeze WeChat Pay makes all your purchases quick and easy,
Stay in the Know, on the Go Follow UPS WeChat to learn about product news, service enhancements, industry insights, discounts and more.

WeChat Shipping Guide

Need Additional Help?

You can email customer support as well. Please note: it may take several days before we're able to respond to your request.