Contact Us

Online Support Resources

You’ve got questions, we’ve got answers.

Where’s My Parcel?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem with Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

Support When You Need It

Use the phone numbers below to access the help centre that best fits your need.

Customer Support

M – F: 7 a.m. to 7 p.m.
Sat: 8 a.m. to 2 p.m.

+43 (0) 159 914 2030

Or by email: custsvcaten@ups.com

Billing Support

M - F, 9 a.m. to 12:00 p.m.

01/ 599 14 20 30

Or by email: atfcr@ups.com

Technical Support

M – F: 8:30 a.m. to 6 p.m.

+43 (0) 1 50 15 96 002

Or by email: custscvaten@ups.com

Contact Information

Local UPS Address
United Parcel Service Speditionsgesellschaft m.b.H
Limited Liability Company
Schwechat - Cargo Nord, Objekt 1
1300 Wien Airport, Austria
Regional UPS Address
UPS Europe SRL/BV
Avenue Ariane 5
1200 Brussels, Belgium
Country Manager
Burak Kiliç
Email: custscvaten@ups.com

UPS Supply ChainOpen the link in a new window Email UPS

Local Company Registries

Business Purpose: Freight forwarding business limited to parcel services and small transports
Supervisory authorities in accordance with the E-Commerce Act (ECG): District Administrative Authority Bruck an der Leitha, Post Control Commission, and RTR GmbH
Trade Registry: Regional Court Korneuburg, FN 114028 p
VAT Number: ATU 16857907
Member of the Economic Chamber: Lower Austria, Forwarders, Section Transport & Traffic

RIS - Gewerbeordnung 1994 - Bundesrecht konsolidiert, Fassung vom 17.10.2023 (Only in German)
RIS - Postmarktgesetz - Bundesrecht konsolidiert, Fassung vom 17.10.2023 (Only in German)