Woman wearing green dress looking at desktop

Shipping Support

Q: Can I use UPS to ship to a P.O. Box?

We only ship to a valid street address, and do not deliver to P.O. boxes. If a shipper uses a P.O. Box address, the recipient’s phone number must be included on the label.

Q: What happens if I use UPS to ship to a P.O. Box?

Packages addressed to P.O. Boxes could be delayed, won’t be covered by any UPS Service Guarantee and will require an address correction charge.

Q: Will UPS accept Army Post Office (APO) and Fleet Post Office (FPO) addresses?

No, UPS doesn’t accept Accept Army Post Office (APO) and Fleet Post Office (FPO) Addresses.

Q: Can’t Find what You’re Looking for?

Use our virtual assistant or find the customer service route best suited for you. Contact Us .

Whether you’re shipping across the country or around the globe, we have options built to fit your needs.

Ship Now

Shipping Services

Where does your package need to go and how fast do you want it to get there? We offer a handful of several shipping services to make sure all your shipping needs are met.

Domestic Shipping

We've got over 45 years of experience sending packages across Canada.
International Shipping

Reach new international customers and grow your business with our expertise with resources spanning more than 200 countries and territories.
Freight Services

Let us do the heavy lifting and take care of your shipments over 70 kg/150 lb with our full line-up of freight services.

View Shipping Options

Ship Now, Pay Later

Bill your shipping account when you send a package from our stores*, customer centres and UPS.com.

Simple Set-up
In order to turn on ‘Bill My Account’, you must have a UPS.com username and shipping account number, which you can find in your profile settings.
Use it at a Physical Location
If you’re at a store or customer centre, bring your government ID and shipping account number. You can pay online later.
Use It on UPS.com
When you create a shipment online, you can bill it to your account at checkout.

Set Up Account Manage Your Profile

Need a username? Sign up.

*Prices and product offerings may vary from The UPS Store and other retail locations.

Helpful Shipping Tools

Additional Shipping Resources

FAQ

Can I use UPS to ship to a P.O. Box?

What happens if I use UPS to ship to a P.O. Box?

Will UPS accept Army Post Office (APO) and Fleet Post Office (FPO) addresses?

I received a UPS Carbon-Neutral shipment. What is carbon-neutral?

The shipment you received was sent by someone who requested that UPS offset the climate impact of the shipment. This means the sender cares about climate change and wants others to be aware of this commitment.

UPS's carbon neutral option supports projects that offset the emissions of the shipment's transport. UPS has supported projects that include reforestation, landfill gas destruction, wastewater treatment, and methane destruction.

Our carbon neutral option is verified by Société Générale de Surveillance (SGS), an inspection, testing, and verification company. This means that you can have confidence in the UPS carbon neutral method. Additionally, our carbon offset process is certified by The CarbonNeutral Company.

Learn More About the Emissions Reduction Projects UPS Supports (in English Only)

Can’t Find what You’re Looking for?

Shipping Support

Shipping Services

Will We Deliver That Day?

Ship Now, Pay Later

Helpful Shipping Tools

Create and Print Shipping Labels

Package Dimensions and Weight

Shipment Costs and Rates

Want Free Shipping Supplies?

Sending Special Care or Regulated Items

Additional Shipping Resources

FAQ