Contact Us

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Online Support Resources

You’ve got questions, we've got answers.

Where’s My Parcel?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Need to File a Complaint?

You can email, call or message us on social to contact us about an issue you are facing.

See Contact Options

Have a Problem With Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

Support When You Need It

Local rates will apply and mobile phone charges may vary.

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Customer Support

M - F, 8 a.m. to 8 p.m. Sat: 8 a.m. to 5 p.m.

+44 (0)3457 877 877

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Billing Questions

M - F, 9 a.m. to 4 p.m.

+44 (0) 345 1610016

Or by email: ukfcr@ups.com

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Technical Support

M - F, 8:00 am to 6 p.m.

+44 (0) 2079490192

Contact Information

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  • UPS Ltd. Lotus 2, Lotus Park, The Causeway, Staines-upon-Thames, Middlesex, TW18 3AG
  • Regional UPS Address UPS Europe SRL/BV
    Avenue Ariane 5
    1200 Brussels, Belgium
  • Country Manager Markus Kessler

UPS Supply Chain

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Local Company Registries

Trade Registry: Companies House
Trade Registry Number: 1933173
VAT Number: GB 222421710

Do You Need Additional Help?

You can email customer support as well. Please note: It may take several days before we are able to respond to your request.