Online Support Resources
You’ve got questions, we’ve got answers.
Where’s My Parcel?
Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.
Visit Tracking SolutionsHelpful Shipping Tools
From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.
Explore Shipping SolutionsHave a Problem with Your Delivery?
We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.
File a ClaimSupport When You Need It
Use the phone numbers below to access the help centre that best fits your need.
Customer Support
Monday-Friday: 8:30am - 10:30pm
Sat: 8:30am - 6:15pm
852-2735-3535
(Service only in Hong Kong, local charges may apply)
Technical Support
Monday-Friday: 8:30am - 6:30pm
Sat: 8:30am - 12pm
Closed on Sunday and Public Holidays
Contact Information
- Local UPS Address
UPS Administration Office
36/F, 9 Wing Hong Street
Cheung Sha Wan
Kowloon
Hong Kong SAR, China
Monday - Friday: 08:45 - 17:45 - Regional UPS Address
UPS House
22 Changi South Avenue 2
Singapore 486064