Contact Us

Need Immediate Help?

Start with our Polish virtual assistant. It provides you with immediate solutions or will give you  priority access to the best customer support team based on your questions.

Ask a Question

Online Support Resources

You’ve got questions, we've got answers.

Where’s My Parcel?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem With Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

Support When You Need It

Use the phone numbers below to access the help centre that best fits your need.

Customer Support

M - F,  7.30 a.m.- 8.00 p.m.; Sat 8 a.m.- 5 p.m. 

+48 22 489 48 77

Technical Support

M - F, 8:30 am – 6 p.m. 

+48 22 203 03 21

Contact Information

Woman in customer support
  • Local UPS address:
    UPS Polska Sp. z o.o.
    ul. Prądzyńskiego 1/3
    01-222 Warszawa
    Poland
    Tel.: +48 22 489 48 77
  • Regional UPS Address
    UPS Europe SRL/BV
    Avenue Ariane 5 
    1200 Brussels, Belgium
  • Country Manager
    Marcin Gołębiewski
  • Email: custsvcplen@ups.com

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Local Company Registries

UPS Polska sp. z o.o. z siedzibą w Warszawie, ul. Prądzyńskiego 1/3, 01-222 Warszawa, wpisana do Krajowego Rejestru Sądowego – rejestru przedsiębiorców przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego Rejestru Sądowego, pod numerem KRS 0000036680, wysokość kapitału zakładowego: 5 027 000,00 zł, NIP: 5221004200, REGON 010771280, BDO: 000015052