Online Support Resources
You’ve got questions, we’ve got answers.
Where’s My Parcel?
Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.
Visit Tracking SolutionsHelpful Shipping Tools
From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.
Explore Shipping SolutionsHave a Problem with Your Delivery?
We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.
File a ClaimSupport When You Need It
Use the phone numbers below to access the help centre that best fits your need.
Customer Support
Monday - Thursday: 8:00 – 19:00
Friday: 8:00 – 18:00
Saturday: 8:00 – 16:00
Closed on Sundays and public holidays
Toll free 1800 588 877
Tel.: (84) 28 3811 2888
Technical Support
Monday - Friday: 08:30 - 18:30
Saturday: 08:30 - 12:00
Closed on Sunday and Public Holidays
Tel.: 0 2713 6050-54
Contact Information
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Local UPS Address
18A Cong Hoa, Ward 12
Tan Binh District
Ho Chi Minh City
Vietnam
Tel.: +84-28-3811-2888 / +84-28-3811-2999
Fax: +84-28-3811-5888Sai Dong B Industrial Zone, Thach Ban Ward,
Long Bien District
Hanoi
Vietnam
Tel.: +84-24-3514-2888
Fax: +84-24-3514-2727Customer Service Hotline: 1800588877
- Regional UPS Address
UPS House
22 Changi South Avenue 2
Singapore 486064