Contact Us
Online Support Resources
You’ve got questions, we’ve got answers.
Where’s My Parcel?
Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.
Helpful Shipping Tools
From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.
Have a Problem with Your Delivery?
We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.
Support When You Need It
Use the phone numbers and emails below to access the help centre that best fits your need.
Billing Support
For domestic and import billing support
Payments & Customers Accounts: pohledavky@ups.com
Invoices & Billing: fakturaceCZ@ups.com
Technical Support
For assistance with installing, upgrading, or using UPS technology.
Contact Information
Local Company Registries
Registered in: Commercial Register maintained by Municipal Court in Prague, insert no C 60935
VAT Number: CZ25684094
Need Additional Help?
You can email customer support as well. Please note: it may take several days before we're able to respond to your request.