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Act on Corporate Due Diligence Obligations in Supply Chains (Lieferkettensorgfaltspflichtengesetz – LkSG)

UPS Germany maintains a notification and complaint procedure in accordance with the Lieferkettensorgfaltspflichtengesetz (LkSG).

If you are seeking contact with UPS, even anonymously, about potential violations, you have the following options:

UPS Ethics Hotline: +49 (0) 800 - 6648862

Online form for submission (EthicsPoint)

Or you can write to:

United Parcel Service Deutschland S.a.r.l. &Co.OHG

Abteilung Compliance und

Ethics Görlitzer Str. 1

41456 Neuss

UPS Human Rights Statement

Mandatory information according to §33 of the Postal Act

UPS Germany publishes information on complaints of the previous year in accordance with the amendments to the Postal Act that came into force in July 2024.
In the second half of 2024, 0.0001% of postal items transported in Germany received complaints within the meaning of Section 33 (2) PostG.
22.44% of these related to questions of payment processing, 30.77% to claims from loss, theft, damage and 46.79% to service aspects.