• To align with new aviation security regulations, ID verification is now required for international air shipments picked up from residential addresses. These measures aim to address evolving security risks in the airline and cargo industries, ensuring the safety of global supply chains.
• UPS drivers will verify that the person handing over the shipment presents a valid, government-issued photo ID (e.g., passport, driver’s license). If the ID is not presented or appears invalid, the shipment cannot be accepted.

Consumers who originate and tender a shipment to any retail shipping location are required to show a government-issued ID as a form of identification. The photo must match the person tendering the shipment.

This procedure includes all retail shipping locations worldwide, including authorised shipping outlets, alliance and UPS Access Point locations.

Customers who have already prepared a shipping label - for example, through their business or personal UPS account - are not currently required to present an ID.

To collect your parcel from a UPS Access Point™ location you must present a government-issued photo ID or a parcel release code* or PIN code**.

Exceptions:
If someone else is collecting your parcel, they will need to present the UPS Access Point™ location with their government-issued photo ID and original or photocopy of the receiver’s government-issued photo ID.

If your shipper produces a parcel release code* for your delivery, you will need to provide that code to collect the parcel.

If your shipment is delivered to a UPS partner requiring a PIN code**, you will need to enter it when collecting the parcel.

*Parcel release code: 4 - 6 digit code that is shared directly to you by the shipper. You will be asked to enter this code when collecting the parcel.

**PIN code: Occasionally shared with you by UPS partners. You will be asked to enter this code when collecting the parcel.

Tips:

• Looking for your parcel release code* or PIN code**? Check your spam box or search for the UPS tracking number in your email.
• Always add your email and phone number when you schedule a shipment to a UPS Access Point™ location so you can receive UPS notifications and associated codes.