How To Avoid Shipping Charge Corrections
It is important to enter accurate shipment details when you create a shipment. Otherwise, you could face additional correction charges after delivery. Here are some tips that can help you avoid common errors and ship as smoothly as possible.
Dimensional Weight
When calculating your shipping rates, consider Dimensional Weight if your parcel has a large size-to-weight ratio.
WorldShip Users Avoid Dimensional Weight shipping charge corrections by indicating correct parcel dimensions in your WorldShip shipping system.
Your WorldShip system will automatically calculate Dimensional Weight, if applicable, when you enter the correct dimensions on the “Details” tab.
You may also pre-populate the shipping system so your parcel types will be saved for future shipments by following these steps:
- Select Parcel Type Editor from the Tools menu.
- Name the parcel type (Box 1, Box 2, etc.).
- Enter the dimensions of the parcel and select Add to save it to the list of stored entries.
- Next time you ship, select the appropriate parcel type from the “Parcel Type” drop-down menu on the “Service” tab.
Learn How to Avoid Dimensional Weight Correction Charges with WorldShip
UPS.com and UPS CampusShip Users Avoid Dimensional Weight shipping charge corrections by indicating correct parcel dimensions in your UPS Internet Shipping system:
- After entering address information, enter the actual weight and parcel dimensions in section 3: “What are you Shipping?”
- Enter remaining shipment information, select “Review Shipment Details”, then “Next”, if Dimensional Weight applies, it will be automatically calculated and displayed as the “Billable Weight” on the preview screen.
Additional Handling
An Additional Handling charge may apply if your shipment requires special handling as state in our UPS Terms and Conditions of Service/Carriage. Those criteria include:
- A package with the longest side exceeding 100 centimetres or second-longest side exceeding 76 centimetres.
- A shipment where the average weight per parcel is greater than 25 kilograms or parcels over 25 kilograms with the weight not specified on the source document or the UPS automated shipping system used.
- A parcel that is not fully encased in corrugated cardboard. Any cylindrical-like item, such as a barrel, drum, bucket or tyre, that is not fully encased in a corrugated cardboard shipping container.
WorldShip Users Avoid Additional Handling shipping charge corrections by indicating “Additional Handling” in your WorldShip shipping system or by entering correct parcel dimensions.
By entering the correct parcel dimensions in the “Details” tab, Additional Handling will be automatically calculated for parcels with the longest side exceeding 100 centimeters or the second longest side exceeding 76 centimeters. For parcels with an actual weight of more than 25 kilograms, Additional Handling will be applied automatically.
You may also manually select “Additional Handling” by following these steps:
- Go to the Options tab.
- Select Additional Handling in the Parcel Options section when creating a new shipment.
UPS CampusShip Users Avoid Additional Handling shipping charge corrections by indicating “Additional Handling” in your CampusShip shipping system or by entering correct parcel dimensions.
Select the Add Shipping Options button and enter correct parcel dimensions in the “Parcel Information” section. Additional Handling will be automatically calculated for parcels with the longest side exceeding 100 centimeters or the second longest side exceeding 76 centimeters. For parcels with an actual weight of more than 25 kilograms, Additional Handling will be applied automatically.
You may also manually select “Additional Handling” by following these steps:
- Select the Add Shipping Options button.
- Select the box for Additional Handling in the Parcel Information section when creating a new shipment.
UPS.com Users Avoid Additional Handling shipping charge corrections by indicating “Additional Handling” in your UPS Internet Shipping system or by entering correct parcel dimensions.
After entering address information, enter correct parcel dimensions. Additional Handling will be automatically calculated for parcels with the longest side exceeding 100 centimeters or the second longest side exceeding 76 centimeters. For parcels with an actual weight of more than 25 kilograms, Additional Handling will be applied automatically.
You may also manually select the checkbox for Additional Handling in the “What are you shipping?” section after entering your address information.
Residential Surcharge
A Residential Delivery is delivery to a location that is a home or a home-based business in a residential area, such as a neighbourhood.
UPS shipping systems, such as shipping on UPS.com, UPS CampusShip® and UPS WorldShip® provide residential/commercial address classification technology, if the shipment is being made to an established UPS delivery address. However, you can avoid Residential Delivery shipping charge corrections by selecting “Residential Address” when adding a new address or updating an existing address in the address book of your shipping system.
If shipping via UPS WorldShip®, users can follow the steps below to automatically perform address classification every time an address is entered:
- In the “Tools” tab, open the “System Preferences” menu
- Select “Miscellaneous”
- Place a checkmark to select the “Classify Ship To Address as Residential or Commercial” option
If you need further assistance setting up changes to UPS WorldShip® to perform address classification of your UPS shipments, please contact the UPS WorldShip® support line at 917-459-877.
Incorrect Weight
Incorrect Weight shipping charge corrections occur when the weight of a parcel is different than the weight indicated at the time of shipping.
To avoid Incorrect Weight shipping charge corrections, use any standard scale and round up any fraction of a kilogram to the next half-kilogram when entering the parcel weight in your shipping system.
Over Maximum Size
UPS has established specific weight and size limits for the parcels sent through our small parcel delivery network. The limits below only pertain to individual parcels. There are no limits to the total weight of your shipment or the total number of packages in your shipment.
- Parcels can be up to 70 kilograms.
- Parcels can be up to 400 centimetres in length and girth combined.
- Parcels can be up to 274 centimeters in length.
- Parcels with a large size-to-weight ratio require special pricing and dimensional weight calculations.
These limits apply to most parcels and destinations, but there are some variances because of different local restrictions in some countries. Parcels that exceed UPS weight and size limits above are subject to an Over Maximum Limits charge.
For more information on international restrictions, including size and weight, view our Import/Export tool.
In order to determine whether your parcel meets the criteria above, view more information on how to properly measure your UPS parcel.
Large Parcel Surcharges
UPS has established specific weight and size limits for the parcels sent through our small parcel delivery network. The limits below only pertain to individual parcels. There are no limits to the total weight of your shipment or the total number of packages in your shipment.
For domestic shipments, a parcel is considered a "Large Parcel" when its length (longest side of the parcel) plus girth [(2 x width) + (2 x height)] combined exceeds 330 centimeters or its length exceeds 243 centimeters.
For international shipments, a parcel is considered a "Large Parcel" when its length (longest side of the parcel) plus girth [(2 x width) + (2 x height)] combined exceeds 330 centimeters.
With the exception of UPS Ground with Freight Pricing packages, Large Packages are subject to a minimum billable weight of 40 kilograms.
An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.
To see the charges billed with the original freight charges enter the parcel's dimensions at the time of shipping.