Contact Us
Online Support Resources
You’ve got questions, we've got answers.
Where’s My Parcel?
Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.
Helpful Shipping Tools
From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.
Have a Problem With Your Delivery?
We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.
Support When You Need It
Use the phone numbers below to access the help centre that best fits your need.
Customer Support
M - F, 8 a.m. to 7 p.m.
Sat: 8 a.m. to 5 p.m.
Support for Professionals
(Service 0,12€/min + call fees)
Support for Consumers
(Free service + call fees)
Note:
For any invoicing request, please contact customer service by phone at: 0825 840 014 (Service 0,18€/min + call fees), M - F, 8 a.m. to 4 p.m.
Contact Information
Local Company Registries
Trade Registry : Paris
Trade Registry Number : 334.175.221
VAT Number : FR 23334175221