UPS Tracking Support

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Get helpful information on your parcel’s whereabouts, options for changing your delivery, filing a claim and more.

Track Now

Where’s My Parcel?

We have answers for all your questions about how UPS tracking works.

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Where's My Parcel?

My Driver Left a UPS InfoNotice. Now What?

Your driver left a notice because we missed you the first time around. Here’s what to do next.
Learn About Your UPS InfoNotice

What Does My Tracking Status Mean?

We put together a list of common tracking statuses to help you understand better where your parcel is in its journey.
Tracking Statuses Explained

Prevent More Missed Deliveries

Receive up-to-date alerts on incoming packages, see your delivery window and reschedule multiple packages at the same time with UPS My Choice®.
Sign Up for Free

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Delivery Changes Happen

See what options you have to reroute, hold or cancel your delivery so we can make sure we’re getting it to you when and where you need it.

Find Out More

I Have an Issue With My Delivery

If you can’t find your parcel or it is damaged, we will investigate. If we can’t find it, we will issue a claim.

File a Claim

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Track Your Parcel On-The-Go

Download the UPS App to get delivery updates on your phone and track your parcels in real time.

Download for iOS

Download for Android

FAQ

How long will UPS keep my parcel?
We will hold your parcel at one of our UPS Access Point for 5-7 days. However, please note that if your parcel is not collected within 5-7 days, we will return it to the shipper. For further information regarding your parcel, you can check ups.com/track. You can also track your parcel through the link you receive in email notifications.
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My shipment says “Out for Delivery.” What time will UPS deliver my parcel?

Generally, our drivers can deliver as late as 7 p.m. During the holiday season, our drivers may deliver even later.

If we are unable to deliver a parcel that shows a status of "out for delivery," we will try another delivery on the next business day.

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Where do I find the latest information on the location of my parcel?

Tracking your parcel on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates.

Track a Parcel

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How late will UPS deliver?

UPS Standard parcels are generally delivered anytime Monday through Friday between 9 a.m. and 7 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.

While UPS Standard parcels cannot be scheduled to arrive at a specific time, UPS express shipments have guaranteed delivery times that vary by service.

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My shipment says it has been delivered, but I cannot find it. Where is it?

Your driver always looks for a safe and protected place to leave your parcel. You can see a photo of the exact delivery location on ups.com/track. If you still cannot find the parcel, check with a household member, concierge or a neighbour who may have received it for you. If not, contact the seller to start a claim.

Learn More About Filing a Claim

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What do tracking numbers look like?

UPS tracking numbers appear in the following formats:

1Z9999999999999999
999999999999
T9999999999
999999999

UPS will also track the following types of tracking numbers, which contain from seven to 20 characters:

Delivery Order/Sub-PRO Number: Less-Than-Truckload (LTL)/and Truckload (TL) child shipment tracking numbers
House Air Waybill: Used for air freight movement
House Bill of Lading: Used for ocean freight movement
PRO Number: Used for surface freight movement
UPS Delivery Notice: A bar-coded notice, which includes a 12-digit reference number, given on first delivery attempt in select countries
UPS Service Notice: A notice given on first delivery attempt in select countries

UPS Mail Innovations Tracking Numbers

You can track your UPS Mail Innovations piece on both ups.com and upsmi.com. UPS Mail Innovations tracking numbers differ from a small parcel reference number in length and terminology.

UPS Mail Innovations tracking numbers appear in the following formats:

United States Postal Service Delivery Confirmation Number: a 22-34 numerical identifier assigned by the U.S. Postal Service when Delivery Confirmation is requested
Sequence Number (MMS/MMI Number): an 18-digit number assigned internally by UPS Mail Innovations or UPS Worldship
Mail Innovations Compliant Parcel ID: a barcode-type identifier assigned by the shipper to each mail piece, using the structure below:
MIXXXXXXNNNNNNNNNNNNNNNNNNNNNN

This indicator is made up of the following three components:

MI - a UPS Mail Innovations indicator
XXXXXX - a unique 6-digit customer number assigned by UPS Mail Innovations
NNNNNNNNNNNNNNNNNNNNNN - a unique number, up to 22 characters, assigned by the shipper to identify a mail piece. Use alpha and/or numeric characters with no spaces or symbols. The same ID should not be reused for other mail pieces for at least six months.

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I received a text/email/phone call from someone claiming to be UPS. What should I do?

First of all, don’t click on any suspicious links.

  • A real UPS link will start with “https://www.ups.com” or “https://billing.ups.com.”

  • A real UPS email will come from:

    • accountconfirm@ups.com
    • mcinfo@ups.com
    • pkginfo@ups.com
    • customer-notifications@ups.com
    • auto-notify@ups.com
    • emailinfo@ups.com
    • invoice-notification@ups.com
    • UPSAdministrationSupport@ups.com
    • donotreply@ups.com

  • A real UPS text will come from 94601, 69877 or 48515

  • If they’re asking you to pay for a parcel, track it first and select “pay now.”

  • If they’re asking you to pay a bill, log in to the billing center and select “pay now.”

If you’re not sure, contact us. You can learn more about how UPS is preventing fraud here.

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How can I get photos of my deliveries?
Photos can be viewed in the delivery confirmation email, auto notifications, UPS.com tracking page or on the UPS My Choice® dashboard.
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