Tracking Support

Q: Where do I find the latest information on the location of my parcel?

Tracking your parcel on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates. Track a Parcel

Q: How late will UPS deliver?

Parcels are generally delivered at any time on Monday to Friday between 10 a.m. and 10 p.m. and Saturday between 10 a.m. and 6 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours . UPS express shipments have guaranteed delivery times that vary by service.

Q: My shipment says ‘Out for Delivery’. What time will I get my parcel?

It would largely depend on the service level chosen. Generally, our drivers can deliver as late as 6 p.m. for commercial addresses and 10 p.m. for residential area addresses. During the festive season, our drivers may deliver even later. If we are unable to deliver a parcel that shows a status of ‘out for delivery’, we’ll try another delivery on the next business day.

Get helpful information on your parcel’s whereabouts, options for changing your delivery, filing a claim and more.

Track Now

Where’s My Parcel?

We have answers for all your questions. Let’s tick off all the boxes to find out where your shipment is.

My Driver Left a UPS InfoNotice. Now What?

Your driver left a notice because we missed you the first time around. Here’s what to do next.
Learn About Your UPS InfoNotice

What Does My Tracking Status Mean?

We put together a list of common tracking statuses to help you better understand where your parcel is on its journey.
Tracking Statuses Explained

I Have an Issue with My Delivery

If you can’t find your parcel or it’s damaged, we’ll investigate. If we can’t find it, we’ll issue a claim.

Your parcel shows as delivered but you can’t find it.
It’s been several days since your parcel was scanned and it is late.
Your parcel arrived damaged or broken.

File a Claim

UPS Flight Information System

UPS Flight Information System enables customers to access the flight information 48 hours after the shipment has been exported and/or imported. Customers can check up to 200 shipment ID or package ID per time. You will be able to find the following information: