UPS InfoNotice®

Sorry, we missed you. Your driver left a UPS InfoNotice because their first attempt at delivering or collecting your parcel was unsuccessful.

How To Read a UPS InfoNotice

The notice your driver left can help steer you in the right direction to getting your parcel where it needs to go.

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  • 1. Track Your Parcel
    Before you do anything else – track your parcel. This will help you determine the next steps to take.
  • 2. Find Delivery Details
    Any items selected can tell you where your parcel may be, or when we’ll attempt to deliver it again. If your parcel has been redirected* or has delivery requirements**, your driver will leave you a note here.
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What Does My Tracking Status Mean?

Here’s a list of common tracking statuses to help you understand where your parcel is.

View Tracking Statuses

More Information on UPS InfoNotice

Delivery Attempt Information

UPS delivery days include Monday-Friday and Saturday (in select areas), excluding UPS holidays. UPS may make up to three delivery attempts at its discretion at your address on regular UPS delivery days. After the final attempt, undeliverable parcels will be returned to the sender.

To prevent your parcel from being returned or to make alternative delivery arrangements, track your parcel. If you want to collect your parcel from a UPS Customer Centre, your request must be received by 7 p.m.

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