Contact Us
Online Support Resources
You’ve got questions, we've got answers.
Where’s My Parcel?
Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.
Helpful Shipping Tools
From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.
Have a Problem With Your Delivery?
We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.
Support When You Need It
Use the phone numbers below to access the help centre that best fits your need.
Customer Support
Monday - Friday 8:00 - 19:00 Saturday: 8:00 - 17:00
For immediate support:
(toll-free number)
For less urgent matters, you can also contact us by email: custsvciten@ups.com
Billing Questions
Monday - Friday 9:00 - 12:00
For immediate support:
(toll-free number)
For less urgent matters, you can also contact us by email: itfcr@ups.com
Note:
For assistance regarding InfoNotice please call at +39 02 45 28 11 00, M - F, 8 a.m. to 7 p.m, Sat: 8.30 a.m. to 1 p.m.
Contact Information
Local Company Registries
Trade Registry: Milan
Trade Registry Number: 8537690151
VAT Number: IT 08537690151
Need Additional Help?
You can email customer support as well. Please note: it may take several days before we're able to respond to your request.