When it comes to getting a replacement mobile phone back to its owner, just fast isn’t fast enough.
Mobile phones are about as essential to our daily lives as well oxygen. So when something goes wrong with a device, it’s a life-altering situation. eSecuritel provides mobile device insurance and replacement to consumers through mobile operators and retailers. They protect against loss, theft, damage, mechanical failure and malfunction. After being acquired by Brightstar, eSecuritel wanted to shorten the time between accepting a warranty claim and getting a replacement phone back to the customer.
"I’ve integrated ERP systems to third-party logistics providers like this twice before, and each one was a 12- to 18-month integration project. With UPS, we were able to do this in 110 days."
Phil Mitchell, Senior Director of eSecuritel Logistics for Brightstar
The Challenge
After the acquisition, eSecuritel integrated its repair, warehousing and fulfillment operations with its new parent company. This provided operational improvements and efficiency gains. But eSecuritel saw its distribution needs grow tenfold in two years and projected similar growth in the future. To meet that demand and outperform their competition, they knew they had to replace broken, lost or stolen mobile devices even faster.
