Tracking Support

Tracking your parcel on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates.

Track a Parcel

Parcels that are shipped with our UPS Standard service are generally delivered anytime Monday through Friday between 9 a.m. and 7 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.

While UPS Standard parcels can’t be scheduled to arrive at a specific time, UPS Express shipments have guaranteed delivery times that vary by service.

Generally, our drivers can deliver as late as 7 p.m. During the festive season, our drivers may deliver even later.

If we are unable to deliver a parcel that shows a status of ‘out for delivery’, we’ll try another delivery on the next business day.

Your driver always looks for a safe and protected place to leave your parcel. You can see a photo of the exact delivery location on ups.com/track. If you still can’t find the parcel, check with a household member, concierge or a neighbour who may have received it for you. If not, contact the seller to start a claim.

Learn More About Filing a Claim

Yes. On some occasions, UPS drivers can deliver a parcel at a private location without you needing to collect it directly from them. In this case, the driver will take a Delivery Photo of the parcel(s) they have left in a safe location at your delivery address. This is possible only under strict conditions that determine the type of parcels, geographic areas, and eligible delivery locations.