Shipping Support

We only ship to a valid street address and do not deliver to P.O. boxes. If a shipper uses a P.O. Box address, the recipient’s phone number must be included on the label.

Parcels addressed to P.O. Boxes could be delayed, won’t be covered by any UPS Service Guarantee and will require an address correction charge.

The shipment you received was sent by someone who requested that UPS offset the climate impact of the shipment. This means the sender cares about climate change and wants others to be aware of this commitment.

UPS's carbon neutral option supports projects that offset the emissions of the shipment's transport. UPS has supported projects that include reforestation, landfill gas destruction, wastewater treatment, and methane destruction.

Our carbon neutral option is verified by Société Générale de Surveillance (SGS), an inspection, testing, and verification company. This means that you can have confidence in the UPS carbon neutral method. Additionally, our carbon offset process is certified by The CarbonNeutral Company.

Learn More About the Emissions Reduction Projects UPS Supports (in English Only)