Tracking Support
Get helpful information on your package’s whereabouts, options for changing your delivery, filing a claim and more.
Where’s My Package?
We have answers for all your questions. Let’s check off all the boxes to find out where your shipment is.
My Driver Left a UPS Delivery Notice. Now What?
Your driver left a delivery notice because we missed you the first time around. Here’s what to do next.
Learn About Your UPS Delivery Notice
What Does My Tracking Status Mean?
We put together a list of common tracking statuses to help you track your package and understand better where it's at in its journey.
Tracking Statuses Explained
Prevent More Missed Deliveries
Receive up-to-date alerts on incoming packages, see your delivery window and reschedule multiple packages at the same time with UPS My Choice®.
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I Have an Issue With My Package Delivery
If you have a lost package or it's damaged, we'll investigate, If we can’t find it, we’ll issue a claim.
- Your package shows as delivered but you can’t find it.
- It’s been several days since your package was scanned and it is late.
- Your package arrived damaged or broken.
FAQ
Generally, our drivers can deliver as late as 9 p.m. During the holiday season, our drivers may deliver even later.
If we are unable to deliver a package that shows a status of "out for delivery," we’ll try another delivery on the next business day.
Tracking your package on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates.
UPS Ground packages are generally delivered anytime Monday through Friday between 9 a.m. and 9 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.
While ground packages can’t be scheduled to arrive at a specific time, UPS express shipments have guaranteed delivery times that vary by service.
Your driver will try to leave your package out of plain sight to protect it. Check exterior doors or other places your package could’ve been placed, like the porch, back patio or garage. Also check with anyone who may have picked up your package, like a neighbor. If you still can’t find it, contact the seller to start a claim.
UPS tracking numbers appear in the following formats:
1Z9999999999999999
999999999999
T9999999999
999999999
UPS will also track the following types of tracking numbers, which contain from seven to 20 characters:
Delivery Order/Sub-PRO Number: Less-Than-Truckload (LTL)/and Truckload (TL) child shipment tracking numbers
House Air Waybill: Used for air freight movement
House Bill of Lading: Used for ocean freight movement
PRO Number: Used for surface freight movement
UPS InfoNotice: A bar-coded notice, which includes a 12-digit reference number, given on first delivery attempt in select countries
UPS Service Notice: A notice given on first delivery attempt in select countries
UPS Mail Innovations Tracking Numbers
You can track your UPS Mail Innovations piece on both ups.com and upsmi.com. UPS Mail Innovations tracking numbers differ from a small package reference number in length and terminology.
UPS Mail Innovations tracking numbers appear in the following formats:
United States Postal Service Delivery Confirmation Number: a 22-34 numerical identifier assigned by the U.S. Postal Service when Delivery Confirmation is requested
Sequence Number (MMS/MMI Number): an 18-digit number assigned internally by UPS Mail Innovations or UPS Worldship
Mail Innovations Compliant Package ID: a barcode-type identifier assigned by the shipper to each mail piece, using the structure below:
MIXXXXXXNNNNNNNNNNNNNNNNNNNNNN
This indicator is made up of the following three components:
MI - a UPS Mail Innovations indicator
XXXXXX - a unique 6-digit customer number assigned by UPS Mail Innovations
NNNNNNNNNNNNNNNNNNNNNN - a unique number, up to 22 characters, assigned by the shipper to identify a mail piece. Use alpha and/or numeric characters with no spaces or symbols. The same ID should not be reused for other mail pieces for at least six months.