UPS InfoNotice®

Sorry, we missed you. Your driver left a delivery notice because their first attempt at delivering or picking up your package was unsuccessful.

How To Read Your UPS InfoNotice

The notice your driver left can help steer you in the right direction to getting your package where it needs to go.

img-left

Delivery notice example

  • 1. Track Your Package
    Tracking your package is the easiest way to learn where your package is and what steps you can take. Use the UPS InfoNotice number or your original tracking number.
  • 2. Find Delivery Details Your driver may have checked one or more of the boxes. These will tell you where your package may be, or when we’ll attempt to deliver it again. If your package has been redirected* or has specific delivery requirements**, we’ll let you know here.
style
bullet-check-icon

Get Help and Support

If you still have questions after tracking your package, visit the UPS Help and Support Center.

Your Deliveries, Your Schedule

Woman laying on couch looking at ipad

Prevent More Missed Deliveries

Receive up-to-date alerts and reschedule multiple packages at the same time with UPS My Choice®.

Sign Up for Free

Person at counter in UPS store

Pick Up Packages on Your Time

Reroute packages to a UPS Access Point® location to pick them up at your convenience.

Learn More

Man on couch looking at ipad

What Does My UPS Tracking Status Mean?

Here’s a list of common tracking statuses to help you understand where your package is.

View Tracking Statuses

More Information on Your InfoNotice

Delivery Attempt Information

UPS delivery days include Monday-Friday and Saturday/Sunday (in select areas), excluding UPS holidays. UPS may make up to three delivery attempts at its discretion at your address on regular UPS delivery days. After the final attempt, undeliverable packages will be returned to the sender.

To prevent your package from being returned or to make alternate delivery arrangements, track your package. If you want to pick up your package at a UPS Customer Center, your request must be received by 7 p.m.

false
*Redirected to a UPS Pickup Location

If you’re unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point® location near your home, where your package will be held for you to pick up for 7 calendar days. After 7 calendar days, your package will be returned to the sender as undeliverable. Before you go to the UPS Access Point location, track your package to confirm package location and that it’s “Awaiting Customer Pickup”. When you track your package, you can also view the operating hours (weekend hours are available) and a map of where you will pick up your package.

One of the following identification requirements must be met when you pick up your package at a UPS Access Point® location:

Option 1: Present a government-issued photo ID where the last name and full address (including the suite or apartment number, if applicable) on the ID match the last name and full address on the package.

Option 2: Present a government-issued photo ID where the last name matches the last name on the package. If the address on the ID doesn't match the address on the package, please bring proof of residency that matches the address on the package, e.g. a current utility bill.

Option 3: Present a government-issued photo ID where the full address or name on the ID matches the full address or name on the package. If the last name or full address doesn't match, you’ll need to provide the package tracking number to the UPS Access Point representative.

Option 4: Present a government-issued photo ID and your shipper-provided package release code (if required).*

false
** Collect on Delivery (C.O.D. Requirements)
COD payment is only accepted by cash or bank transfer.
false