Tracking Support

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Get helpful information on your parcel’s whereabouts, options for changing your delivery, filing a claim and more.

Track Now

Where’s My Parcel?

We have answers for all your questions. Let’s tick off all the boxes to find out where your shipment is.

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Where's My Parcel?

My Driver Left a UPS InfoNotice. Now What?

Your driver left a notice because we missed you the first time around. Here’s what to do next.
Learn about Your UPS InfoNotice

What Does My Tracking Status Mean?

We put together a list of common tracking statuses to help you better understand where your parcel is on its journey.
Tracking Statuses Explained

Prevent More Missed Deliveries

Receive up-to-date alerts on incoming parcels, see your delivery window and reschedule multiple parcels at the same time with UPS My Choice®.
Sign Up for Free

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Delivery Changes Happen

See what options you have to reroute, hold or cancel your delivery so we can make sure we’re getting it to you when and where you need it.

Find Out More

I Have an Issue with My Delivery

If you can’t find your parcel or it’s damaged, we’ll investigate. If we can’t find it, we’ll issue a claim.

File a Claim

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Track Your Parcel On-The-Go

Download the UPS App to get delivery updates on your phone and track your parcels in real time.

Download for iOS

Download for Android

FAQ

How long will UPS keep my parcel?
We will hold your parcel at one of our UPS Access Point for 5-7 days. However, please note that if your parcel is not picked up within 5-7 days, we will return it to the shipper. For further information regarding your parcel, you can check ups.com/track. You can also track your package through the link you receive in email notifications.
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My shipment says ‘Out for Delivery’. What time will I get my parcel?

Generally, our drivers can deliver as late as 7 p.m. During the festive season, our drivers may deliver even later.

If we are unable to deliver a parcel that shows a status of ‘out for delivery’, we’ll try another delivery on the next business day.

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Where do I find the latest information on the location of my parcel?

Tracking your parcel on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates.

Track a Parcel

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How late will UPS deliver?

Parcels that are shipped with our UPS Standard service are generally delivered anytime Monday through Friday between 9 a.m. and 7 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.

While UPS Standard parcels can’t be scheduled to arrive at a specific time, UPS Express shipments have guaranteed delivery times that vary by service.

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My shipment says it’s been delivered, but I can’t find it. Where is it?

Your driver always looks for a safe and protected place to leave your parcel. You can see a photo of the exact delivery location on ups.com/track. If you still can’t find the parcel, check with a household member, concierge or a neighbour who may have received it for you. If not, contact the seller to start a claim.

Learn More about Filing a Claim

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Can my parcel be delivered even though I am not available to collect it from the driver?
Yes. On some occasions, UPS drivers can deliver a parcel at a private location without you needing to collect it directly from them. In this case, the driver will take a Delivery Photo of the parcel(s) they have left in a safe location at your delivery address. This is possible only under strict conditions that determine the type of parcels, geographic areas, and eligible delivery locations.
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