Tracking Support
Get helpful information on your package’s whereabouts, options for changing your delivery, filing a claim and more.
Where’s My Package?
We have answers for all your questions. Let’s check off all the boxes to find out where your shipment is.
My Driver Left a UPS InfoNotice. Now What?
Your driver left a notice because we missed you the first time around. Here’s what to do next.
Learn About Your UPS InfoNotice
What Does My Tracking Status Mean?
We put together a list of common tracking statuses to help you understand better where your package is in its journey.
Tracking Statuses Explained
Prevent More Missed Deliveries
Receive up-to-date alerts on incoming packages, see your delivery window and reschedule multiple packages at the same time with UPS My Choice®.
Sign Up for Free
I Have an Issue With My Delivery
If you can’t find your package or it’s damaged, we’ll investigate. If we can’t find it, we’ll issue a claim.
- Your package shows as delivered but you can’t find it.
- It’s been several days since your package was scanned and it is late.
- Your package arrived damaged or broken.
FAQ
Tracking your package on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates.
UPS Standard packages are generally delivered anytime Monday through Friday between 9 a.m. and 7 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.
While standard packages can’t be scheduled to arrive at a specific time, UPS express shipments have guaranteed delivery times that vary by service.
Generally, our drivers can deliver as late as 7 p.m. During the holiday season, our drivers may deliver even later.
If we are unable to deliver a package that shows a status of "out for delivery," we’ll try another delivery on the next business day.
Your driver always looks for a safe and protected place to leave your package. You can see a photo of the exact delivery location on ups.com/track. If you still can’t find the package, check with a household member, concierge or neighbor who may have received it for you. If not, contact the seller to start a claim.