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International markets offer a tremendous opportunity for growing businesses like yours. We’ll help you capture your share. Follow the best practices for international shipping.
Tracking your package on UPS.com will give you the most up-to-date information about the status of your shipment. We've recently upgraded our online tracking experience, so now you have access to the same level of detail as our customer service agents. You can also click Get Updates while tracking your package to get shipment status alerts sent to you throughout your package's journey.
Generally, our drivers can deliver as late as 9 p.m. During the holiday season, our drivers may deliver even later.
If we are unable to deliver a package that shows a status of "out for delivery," we’ll try another delivery on the next business day.
Not sure what your tracking status means? Here’s a list of common tracking statuses.
You can use My Choice to request a hold on your deliveries in a few different ways:
- We can hold onto your package and deliver it once you’re back in town.
- You can request we leave your package with a neighbor.
- We can reroute your package to another address, in certain cases.
- You can request we hold onto your package for you to pick up at a UPS location.
Don't have My Choice? Sign up for free.
Great question! No, your UPS username and UPS account number aren’t the same.
Your username is your login that will give you access to your customized tracking dashboard and shipment history.
Your account number is a unique six-digit number used to identify your UPS account.
No, you don’t need an account to ship with UPS. You can create a one-time shipment and pay each time you ship, no questions asked.
However, with your UPS account you’ll gain access to potential shipping discounts and a more streamlined shipping process with tools like stored payment methods, address books and online billing.
Setting up your UPS account is easy and only takes a few minutes. Just answer a few questions and you'll be off and running.
Note: you’ll need to be logged in with your username in order to add an account to your UPS profile. Don’t have a username? Not a problem – we’ll help you sign up for one prior to adding your account.
You can get started here.
If you already receive invoices from us but are not yet enrolled in the UPS Billing Center, you will need to have an invoice from the last 45 days. As part of enrollment, you will be asked to enter several pieces of information found on the invoice, including:
- Account Number
- Invoice Number
- Amount Due
- Invoice Date
Make sure to enter each value exactly as shown on the invoice. Once you’ve done so, you will be enrolled and have access to the Billing Center.
If you do not currently receive invoices from UPS, you will first need to create a UPS.com username and open a payment account. If you already have a username, you can go directly to the open a payment account step.
Once you've logged into the Billing Center, select either My Account Invoices or My Plan Invoices.
All your details are organized in a table view, with sortable column headers, search functionality, and filtering capabilities to find what you’re looking for.
Use the Search, Filter, and Calendar functions to narrow down your search. Click the column headers to sort by column as well.
To print or download, select the option from the Actions menu in the right-hand column.
If you have (A) a 10-digit temporary account number or (B) a Trade Direct invoice, you won’t be able to pay your bill in the Billing Center.
Please call the number on your invoice to pay your bill over the phone.
The most efficient way to dispute charges is by logging into the Billing Center and selecting Help and Support Center for detailed instructions.
If you have a paper bill or a 10-digit account number, call the phone number on your invoice. If you don’t have an invoice, call 1-800-811-1648 for domestic billing support or 1-866-493-7140 for import billing support.