International Shipping

What is a commercial invoice? How do I fill it out?

The commercial invoice (or pro forma invoice) is required for all cross-border shipments (except for documents that have no commercial value). It is the primary form used for importation control, valuation and duty determination.

Our shipping tool will help you fill out your commercial invoice as you’re creating your shipping label. It is important to provide accurate and specific information in order to avoid customs delays.

We can transmit your commercial invoice digitally if you have a UPS account. (To enable Paperless^® Invoice, go to your account details screen. If you need an account, you can open one here and will be automatically enrolled.) Otherwise, be sure to print out three copies of the commercial invoice and include it with your package.

If you would like to fill out the commercial invoice on your own, without the aid of our shipping tool, we made a guide to help walk you through it.

You can also view more information about Understanding Customs or International Shipping Forms.

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Who pays duties, taxes or fees on international shipping?

Either the shipper or the receiver will be responsible for payment of duties, taxes and fees. In rare instances, these may be charged to a third party.

When the shipper pays duties, fees or taxes, it is called Delivery Duty Paid (DDP). This can improve the customer experience by providing additional clarity and transparency during the buying process. Delivery Duty Unpaid (DDU) means the receiver will need to pay.

If you do not have a UPS payment account, and are simply paying with a credit card, it will default to DDU, meaning the receiver will have to pay the duties, taxes and fees in order to receive their shipment. By opening up a UPS payment account, you can choose who will pay when you create the shipping label.

If the recipient will be responsible for these charges, we recommend you inform them of this before the transaction, to avoid any surprises. However, if the receiver does not pay, UPS may recover the outstanding amounts from you.

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Which customs forms are needed to ship internationally?

You will need to fill in a commercial invoice, which is required for all cross-border shipments, except for documents that have no commercial value. Our shipping tool will help you fill out your commercial invoice as you’re creating your shipping label.

Please make sure to provide accurate and specific information-in order to avoid customs delays.

We can transmit your commercial invoice digitally if you have a UPS account. (To enable Paperless^® Invoice, go to your account details screen. If you need an account, you can open one here and will be automatically enrolled.) Otherwise, be sure to print out three copies of the commercial invoice and include it with your package.

There may be other forms you need to fill out, based upon the details of what you are shipping. Again, our shipping tool will guide you through and help you fill in the required info, but you can also view a rundown of other customs forms here.

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What is an HS code (tariff code)? How do I find it?

Harmonized System Codes (or tariff codes) are used by customs authorities to identify products being shipped, so they can accurately assess any duties and taxes owed. An incorrect code can lead to customs delays or even fines.

While you don’t need to know your tariff code in order to ship, it is important that you provide an accurate, detailed description of the goods you are shipping (example: ‘men’s 100% cotton sweatshirt’ is better than ‘sweatshirt’, ‘clothing’ or ‘gift’). This will allow us to determine the appropriate code for your goods.

However, to ensure accuracy, you can also look up your code before you create your shipping label.

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Are there different regulations for shipping to particular countries?

Shipping regulations can vary country-to-country. We’ve outlined some general region-specific regulations, but you can also get country-specific guidelines from our handy import/export tool.

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