Service Parts Logistics

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When equipment goes down, you want to get replacement parts there, asap. UPS spare parts logistics services delivers anywhere you do business with our 850+ global field stocking locations (FSLs) and efficient same and next-day transportation.

Benefits of UPS Service Parts Logistics

When your post-sales support or spare parts logistics are top notch, you stay on top of your service level agreements. And that can be especially good for your bottom line.

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  • Decrease service logistics costs and parts inventory

  • Expand into new domestic and global markets

  • Improve service technician efficiency

  • Manage parts reverse logistics flows

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Comprehensive Global SPL Capabilities​

Delivering parts on-time is just the start. With UPS, you have a global partner with integrated capabilities who can handle all your global service support needs to simplify your world and drive cost efficiencies.​

​Visibility & Technology​

Symphony application on a tablet device

Advanced automation and purpose built technology, including automated warehouse solutions, same day delivery GPS tracking and our UPS Supply Chain Symphony® visibility single-platform to seamlessly collect, manage and integrate your service supply chain data empowering you to make better, informed business decisions.​

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​Visibility & Technology​

Network and Parts Planning​

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We know your install base and service levels are unlike anyone else’s. That’s why we can offer a sophisticated parts planning solution to ensure you always have the right parts in the right locations. So you can minimize inventory, maximize service levels and adapt to changing demand.​

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Network and Parts Planning​

Reverse Logistics Solutions​

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When old parts sit in technician’s vehicles, your bottom line takes a hit. It doesn’t have to. Our flexible, cost-effective service parts returns and reverse solutions can get products returned, serviced or repaired and back in inventory fast. So both your customers and your CFO stay happy.​

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Reverse Logistics Solutions​

Integrated Managed Transportation​

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UPS’ SPL integrated with Managed Transportation allows you to efficiently manage the entire Service Supply Chain with one provider, across all modes (Parcel, LTL, TL, Ocean, Air) and full visibility across all transportation and warehouse transactions simplifying your world.​

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Integrated Managed Transportation​

Test, Repair, Refurbish​

Warehouse worker and manager looking at laptop in the warehouse

Just because a part went bad, doesn’t mean it has to be tossed. Parts are expensive, and often quite salvageable. Our field stocking locations and tech service centers can screen, test and diagnose critical parts – or whole units – to determine viability. Then decide if they can be refurbished, returned to inventory or recycled. That’s good for inventory levels and your bottom line.​

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Test, Repair, Refurbish​

Importer of Record/Exporter of Record​

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You want to know that when critical parts have to cross borders, they’ll cross quickly and compliantly. Our IOR/EOR services let you establish legal entities in more than 70 countries, regardless of whether or not you have an established entity there. Because governments recognize us as the official party of a transaction, we can pay duties/taxes and file specific declarations on your behalf.​

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Importer of Record/Exporter of Record​

UPS Service Parts Logistics Has Global Presence and Expertise

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Service Parts Logistics map of central and field stocking locations around the globe

  • 127 Countries

  • 40K+ UPS Access Points®

  • 3.9M+ Order per Year and 24M+ SKUs

  • 100M+ Pieces on Hand

  • 300+ Global Customers

  • Customer Support Centers

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UPS Service Parts Logistics Industry Expertise

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Semiconductor

High value, sensitive processing tools are the heart and sole of semiconductor fabs. When one goes down, our tech-enabled same-day network springs into action.

Engineer using laptop in the server room

Telcom, Computing and Storage

The demand for computing power and storage has never been greater. Critical communications infrastructure rely on our network and expertise to keep data flowing.

electric vehicle charging outside in a parking lot

Power and Energy

As EV charging networks and renewable energy installations grow, you need an experienced logistics provider with the flexibility to support your expansion.

Person putting a bank card inside of automated teller machine

Digital Banking, POS and Security

ATMs, cash handlers and modern point-of-sale kiosks are everywhere. Repair technicians can rely on us to have what they need for a better consumer experience.

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Industrial/Automotive/Aerospace

For automotive and industrial OEMs who need to manage their cost to serve and increase efficiency, our field service network supports dealers and distributors worldwide.

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Medical Device and Imaging

When your patient’s health hangs in the balance, medical device manufactures rely on our high precision network to deliver those critical parts.

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