Using a Thermal Printer for UPS Shipping and Return Labels

You can use several makes and models of thermal printers to conveniently print shipping labels on your own time.

Compatible Thermal Printer Models

Ups.com (including CampusShip) is compatible with most thermal label printers that will print 4" x 6" labels. Standard desktop laser and inkjet printers are also supported.

Worldship is compatible with most thermal label printers that will print 4" x 6" and 4" x 8" labels, as well as standard desktop laser and inkjet printers. Follow the documentation that comes with the printer to install the correct driver and for setup instructions.

UPS-provided printer drivers for Bixolon and Zebra can be found below.

Label printers are available for purchase through the UPS Digital Connections Program for qualified customers (US only).

Label printers are also available to rent from UPS by calling the UPS Customer Service Center at 1–800–742–5877.

WorldShip Help With Label Printers

Bixolon Printer Install Guide

Download PDF

Install a Thermal Label Printer

Download PDF

Set the Label Stock Configuration

Download PDF

Troubleshoot the Thermal Printer

Download PDF

How to Set Up Your UPS Thermal Label Printer

Before setting up your thermal printer, make sure your printer is supported for UPS shipping in the compatible printers list above.

For Chrome, Safari, Edge and other supported browsers:

UPS Thermal Printer Driver Installation Guides

The following guides will give you a step-by-step breakdown of how to install your UPS thermal printer driver.

Windows OS Installation

Open Guide

Mac OS Installation

Open Guide

Download Your UPS Thermal Printer Driver

Download Tool

  • File Name
  • Size
  • Download

FAQ

What Should I Do If No Label Popup Window Appears on UPS.com?

  • If no label popup window appears, make sure popups from UPS.com are allowed by your browser.

  • You need the most recent version of Java to print on UPS.com. To install or update Java, go to www.java.com.

  • If you have the correct version of Java, clear your browser’s temporary internet files and try again.

  • Other suggested settings:

    • Digital signature: Click Always Trust Content From This Publisher
    • Security: Click Enable, then Run

  • If you continue to experience problems, please visit the UPS Support Pageto find technical support resources.

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