Box-Free, Label-Free, Returns Made Easy.

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Simplify your returns, reduce costs, and boost customer loyalty with our powerful returns management solution.

Explore Happy Returns

Find A Happy Returns Location

How It Works

Making Returns Easier for Everyone

Happy Returns is the answer to streamlined returns: simplify the process for both you and your customers with a nationwide network of drop-off locations and efficient reverse logistics solutions.

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  • Power Buy Online, Return In-Store

    Reduce shopper frustration and boost foot traffic across all your retail locations by accepting returns for any of your brands effortlessly.

  • Accept Returns at Return Bar® Locations

    86% of shoppers choose the hassle-free drop-off at nearly 8,000 locations, including 5,000 The UPS Store® retail locations.

  • Boost Efficiency and Cut Costs

    The verified returns process refunds shoppers , consolidates shipments, and tracks precisely—streamlining operations and slashing expenses.

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Happy Returns for Business

Happy Returns for Customers

How does Happy Returns work?

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  • Get Your QR Code

Start your return or exchange on the retailer's website, or check out a list of participating retailers here.

  • Drop Off Your Items at a Return Bar or The UPS Store

Bring your items to a Return Bar® location of your choice: The UPS Store® retail locations, Ulta Beauty, Staples, or Giant Eagle.

  • Get Your Refund

Refunds, exchanges, and store credit are initiated immediately, and many Return Bar® locations offer an in-store coupon.

Learn More

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Happy Returns for Customers

Returns That Keep Them Coming Back

Helping e-commerce merchants retain revenue, provide exceptional return experiences and increase loyalty.

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Make Your Returns Convenient, Box-Free and Sustainable

Learn what’s new in returns and how they can be part of your reverse logistics strategy.

Find Solutions

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Returns Are Easier With UPS

Sometimes orders just need to go back – UPS makes returns fast and convenient.

What’s the Story

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Happy Returns Shopper FAQ

When will I receive my refund after returning an item?
Retailers using the Return Bar® initiate refunds instantly. However, the refunded amount may take up to seven business days to reflect in your account, depending on your financial institution. For more information, please contact the merchant from which you purchased the items.
How can I change my return drop-off method?
To change your drop-off method, simply refer to the “Return Started” email you received from Happy Returns. Within this email, you’ll find an option to modify your drop-off method. Follow the prompts to select a different location or return option that better suits your needs.
What do I need to bring with me to make a return?
Just bring your item(s) and the QR code sent to your email. No need for packaging or a label. If you haven’t received your QR code, please check your spam folder.

Happy Returns Retailer FAQ

How does Happy Returns help improve customer loyalty and revenue retention?
Happy Returns enhances customer loyalty and revenue retention by providing a seamless, hassle-free return experience, which is a key factor in maintaining customer satisfaction. With our convenient Return Bar® locations and instant refunds, shoppers are more likely to return to your brand for future purchases.
Is Happy Returns compatible with my existing return systems?
Yes, the Happy Returns Return Bar® Service is portal agnostic, allowing retailers to use our return portal and software or integrate with their own return portal to offer shoppers seamless, box-free, label-free returns at thousands of locations nationwide.
How does Happy Returns help reduce return fraud?
Happy Returns employs exclusive, patent-pending item scanning and verification technology at drop-off, along with fraud monitoring across our Return Bar® Network. This helps secure your returns, helping to reducing the risk of fraudulent activities.