Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages.
Service Alerts 1of2
Summary: For All Shipments Delivered in Germany – Important Compliance Change as of January 1st
Effective 1 January 2025, changes to the 2024 German postal law require updates to labelling of certain parcels.
To comply with this new law, parcels weighing between 10 and 20 kilograms and those over 20 kilograms, delivered in Germany, will require icons indicating the weight class.
UPS systems have been updated to display these icons.
UPS WorldShip users that have not yet upgraded to Version 28 (upgrades taking place) and Host to Host shippers that have not yet completed programming are requested to apply weight class stickers to parcels weighing between 10 and 20 kilograms and those over 20 kilograms, that will be delivered in Germany.
If you need these labels, please contact Customer support.
It is the shipper’s responsibility to ensure that parcels are labelled in accordance with all regulatory requirements.
Summary: Service Alert due to Situation in Ukraine
UPS has suspended all operations in Ukraine, Belarus and Russia.
UPS continues to closely monitor the situation. For the most up-to-date information on the status of shipments, customers can track a parcel on ups.com.