Online Support Resources
You’ve got questions, we’ve got answers.
Where’s My Parcel?
Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.
Visit Tracking SolutionsHelpful Shipping Tools
From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.
Explore Shipping SolutionsHave a Problem with Your Delivery?
We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.
File a ClaimSupport When You Need It
Use the phone numbers below to access the help centre that best fits your need.
Customer Support
Monday - Friday: 09:00 - 18:30
Billing Questions
Monday - Friday: 09:00 - 18:00
Contact Information
- Local UPS Address
UPS Japan Co., Ltd. (Small Package)
MS Shibaura Bldg. 13F
4-13-23 Shibaura, Minato-ku
Tokyo 108-0023
Japan - Regional UPS Address
UPS Asia Pacific Region Office
UPS House
22 Changi South Avenue 2
Singapore 486064