What can I do if UPS tracking says a parcel is delivered, but the customer doesn't have their parcel?

If a UPS driver completed the delivery, then the parcel's tracking status or a delivery notice (a UPS InfoNotice ® ) should indicate where the driver left the parcel. Customers should contact the sender of the parcel to initiate a trace process with UPS. The sender will then follow up with you.

How can I file a claim for parcels that have been lost or damaged?

You can file a claim on a parcel if it has not been delivered 24 hours after the expected delivery date and time. Before filing a claim, the customer should check all locations where the parcel could be placed and anyone who might have retrieved the parcel. If the customer is still unable to locate the parcel, the sender or the intended receiver can initiate a claim. For damaged parcels, shippers or receivers can initiate a claim, although UPS encourages the shipper to report parcel problems. File a Claim

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UPS My Choice^® for Business

Q: How will UPS My Choice for Business help me save time and do more?

UPS My Choice for Business is a one-stop hub for all your UPS services. Connect, view and manage UPS applications from a centralized dashboard. See all your inbound and outbound shipments in a single location - instead of tracking them individually. Delivery notifications and estimated delivery windows help you plan better and save time and money.

Q: How will UPS My Choice for Business help me improve my customer service?

UPS My Choice for Business can help you improve customer service by providing more accurate delivery timelines and allowing you to proactively monitor shipment status - before customers start calling.

Q: How can I share UPS My Choice visibility privileges and customise access levels?

Once you're signed up, the administration portal makes it easy to share visibility privileges with users in your business. You can customise their access levels based on job responsibility. My Choice for Business is a robust e-commerce platform, and we're constantly adding new features. Sign up today!