Contact Us
Online Support Resources
You’ve got questions, we’ve got answers.
Where’s My Parcel?
Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.
Helpful Shipping Tools
From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.
Have a Problem with Your Delivery?
We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.
Support When You Need It
Use the phone numbers and email below to access the help centre that best fits your need.
Customer Support
Monday - Friday: 7 a.m. to 7 p.m.
Saturday: 8 a.m. to 5 p.m.
(only in German, local rate)
Or by email: CustomerServiceDEEN@ups.com
Billing Questions
Monday - Friday: 9 a.m. to 12 p.m.
(only in German, local rate)
Or by email: defcr@ups.com
Technical Support
Monday - Friday: 8:30 am to 6 p.m.
(only in German, local rate)
Or by email: CustomerServiceDEEN@ups.com
Contact Information
Local Company Registries
Trade Registry: Neuss
Trade Registry Number: HR A 5119
VAT Number: DE 812321109
UPS EORI number: DE2443147 0000
AEO authorisation number: DE AEOF 100492
Reporting Process for the Act on Corporate Due Diligence Obligations in Supply Chains (LkSG)