UPS Service Guarantee

Operational Adjustments

Update: Due to the situation in Ukraine the following UPS services have been temporarily suspended:

  • All international shipping services to and from Ukraine
  • All international shipping services to and from Russia
  • All international shipping services to and from Belarus

Packages in transit that cannot be delivered will be returned free of charge to the sender where possible.

Effective October 18, 2021 and until further notice, UPS is making the following operational adjustments: Delivery commitment times for UPS Next Day Air® destined to residential locations with a typical delivery time of 10:30 AM will be extended to 12:00 PM. Any applicable Service Guarantee with respect to these packages will be based on these revised delivery commitment times.