Contact Us

Online Support Resources

You’ve got questions, we've got answers.

Where’s My Parcel?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem With Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

Support When You Need It

Use the phone numbers below to access the help centre that best fits your need.

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Customer Support

M - F, 8 a.m. to 8 p.m. Sat: 8 a.m. to 5 p.m.

Call 900 10 24 10

International Support

If you call from outside of Spain.

(+34) 91 745 64 00

Technical Support

M - F, 8:30 am to 6 p.m.

(+34) 91 745 98 77

Note:

For Billing Support, please call +34 91 745 64 00 (Monday - Friday 9:00 - 14:00) and select option 5.

For Import enquiries, please select option 6 when calling.

Contact Information

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  • Local UPS Address United Parcel Service España Ltd. Y Cia SRC
    Vía de los Poblados, 1 - Edificio Alvento 2
    28033 Madrid, Spain
  • Regional UPS Address UPS Europe SRL/BV
    Avenue Ariane 5
    1200 Brussels, Belgium
  • Country Manager Paco Conejo

UPS Supply Chain

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Local Company Registries

Trade Registry: Mercantile Registry of Madrid
Trade Registry Number: Volume 3.318 general, societies book, section 3, page 63, sheet 24.371, 1st registration.
VAT Number: ESC 28328508

Need Additional Help?

You can email customer support as well. Please note: it may take several days before we're able to respond to your request.