Tracking Support
Get helpful information on your parcel’s whereabouts, options for changing your delivery, filing a claim and more.
Where’s My Parcel?
We have answers for all your questions. Let’s verify all the information to find out where your shipment is.
I Have an Issue With My Delivery
If you can’t find your parcel or it is damaged, we will investigate. If we can’t find it, we will issue a claim.
- Your parcel shows as delivered but you can’t find it.
- It’s been several days since your parcel was scanned and it is late.
- Your parcel arrived damaged or broken.
FAQ
Generally, our drivers can deliver as late as 7 p.m. During the holiday season, our drivers may deliver even later.
If we are unable to deliver a parcel that shows a status of "out for delivery," we will try another delivery on the next business day.
Tracking your parcel on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates.
Parcels that are shipped through UPS Standard service are generally delivered anytime Monday through Friday between 9 a.m. and 7 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.
While UPS Standard parcels cannot be scheduled to arrive at a specific time, UPS express shipments have guaranteed delivery times that vary by service.
Your driver always looks for a safe and protected place to leave your parcel. You can see a photo of the exact delivery location on ups.com/track. If you still cannot find the parcel, check with a household member, concierge or a neighbour who may have received it for you. If not, contact the seller to start a claim.