"When we have a problem, we have found that UPS Healthcare is really prepared to help solve it, which is a differentiator from the competition. Often they know of a problem before we do and address it"
The Challenge
MyGenetx (now Lifetime Sciences) was a small lab facing growing pains. Their specimen deliveries were inconsistent and arriving too late, as they were not given the same priority as those from larger labs so early morning delivery was not easily achievable. This put the lab at a disadvantage compared to the competition. When doctors receive test results later, their patients have to wait longer to know about their health status and, if necessary, begin a treatment plan.
MyGenetx also lacked visibility regarding the number of incoming tests and where they were coming from, which made it difficult to proactively staff for the next day’s operational needs. It also made it difficult to provide effective customer service when providers checked the test status.
The Solution
UPS Healthcare helped MyGenetx rethink its inbound delivery processes. A core part of this plan was moving from handwritten waybills to automated inbound shipping and labelling for MyGenetx and its customers.
Priority lane shipping services allowed MyGenetx shipments to be readily identified and pulled from the regular package conveyors and rerouted for early morning delivery.
Our cutting-edge technology also gave MyGenetx the ability to see detailed tracking, including the number of incoming specimen shipments and the providers from which they were being sent.
The Results
As a result of these lab logistics solutions, MyGenetx was able to offer their customers an automated shipment process with easier labelling and increased visibility and flexibility. This new level of visibility also helped MyGenetx realise operational efficiencies, as better visibility meant a better ability to forecast staff needs for each day’s incoming test load.
More importantly, MyGenetx was able to decrease inbound shipping time and offer accelerated test result turnaround times for health providers and their patients, while also providing an exceptional level of customer service. This gave the company a significant advantage in the marketplace.
During the assignment, MyGenetx was able to move from processing 1,500 tests per week to processing 10,000 tests per week across its 20 locations, which set the stage for continued growth of the business.
